Refund policy

Refund & Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Order Cancellation

Cancellation requests must be submitted before your order has been shipped.

To request a cancellation, please contact us as soon as possible at supportcervirelivo@gmail.com and include your order number.

If your cancellation request is received before the order is shipped, we will cancel the order and issue a refund to your original payment method.

Once an order has been shipped, it can no longer be cancelled. However, you may be eligible to return the item according to our 30-day Return Policy.

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at supportcervirelivo@gmail.com.

Please note that returns must be sent to:

8375 Sultana Ave, Unit 2, Fontana, California 92335

If your return is accepted, we’ll provide instructions on how and where to send your package. Please do not send an item back without contacting us first.

Return Shipping

Customers are responsible for the cost of return shipping unless the item received is defective, damaged, or incorrect.

If the item is defective, damaged, or you received the wrong item, please contact us before returning it so we can provide the appropriate return instructions.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it and contact us as soon as possible if the item is defective, damaged, or if you received the wrong item. We’ll review the issue and work with you to resolve it.

Non-Returnable Items

Certain items may not be eligible for return, including perishable goods, personalized or custom-made products, and certain personal care products.

If you are unsure whether your item is eligible for return, please contact us at supportcervirelivo@gmail.com before sending it back.

Exchanges

If you would like a different item, the fastest way is to return the original item according to our 30-day return policy and, once the return is accepted, place a new order for the item you want.

Refunds

Once we receive and inspect your returned item, we’ll notify you whether your refund has been approved or declined.

If approved, the refund will be issued to your original payment method. Please note that your bank or credit card company may require additional time to process and post the refund.

If you have questions about your refund, please contact us at supportcervirelivo@gmail.com.